For an immediate response or to report an adverse event or a side effect from our products, please call us at 1800228111. For all other comments, questions, and feedback about our products, please email us.*
*Please note: our response time to emails is typically between 48-72 hours
Frequently Asked Questions
Safety is our priority. You have our commitment that every JOHNSON’S baby product is safe, when used as directed. All of our ingredient choices are supported by the best available science, as well as by research from our global team of scientists. In our laboratories, we go well beyond basic screening to ensure that we meet, or exceed, government regulatory standards. It’s a rigorous assessment process that leaves nothing to chance.
All of our ingredients play a key role in making products that are 100% gentle for your baby’s sensitive skin, hair, and eyes. Our products are non-toxic and non-carcinogenic. In fact, we follow a stringent 5-level safety assurance process
All our products, designed especially for baby, are gentle and mild. All our products adhere to the JOHNSON'S BEST FOR BABY™ Standard and are 100% Gentle. These standards are embodied in our five-level safety assurance process which is guided by leading scientific and medical experts from around the globe. Our products comply with regulatory requirements in every country or region where our products are available. We endeavors to exceed regulatory requirements, if we feel it is best for baby and 100% Gentle. Proven scientific methods are used to assess the ingredients used in our products and to ensure, based on the evidence, that all ingredients are safe and appropriate for baby. As we develop new formulations, we reject those prototypes that do not meet standards. Comprehensive assessment of the final formulation ensures that our marketed product is safe, mild, gentle, and appropriate for baby. Informed by our knowledge of consumer behavior and experiences, our product safety labelling and packaging are designed to instruct on best-use, as well as prevent possible misuse.
Johnson’s products unlike many CLINICALLY TESTED products are CLINICALLY PROVEN MILD which means our products undergo and pass 4 skin allergy tests. Our products undergo 8000 clinicals and tested 5.5 lakh parents globally. A baby's skin is much more delicate than an adult's, and it requires a bit of extra-special care. This is why we make sure that every single JOHNSON'S Baby product is clinically proven mild, and that it can carry this unique stamp. To earn this stamp, a product needs to pass through four strict clinical tests. These tests are done to minimize
Irritation
An allergic reaction
Irritated skin when exposed to sunlight
An allergic reaction when exposed to sunlight
Conducting these tests is a process that can take many months and thousands of hours. Only after a product has passed all four will we stamp it Clinically Proven Mild , and allow it to be used on your little one's delicate skin.
